Lockdown brought smarTians face to face with the unknown. The way operations have continued for over 100 days is a testimony to precise planning, continuous monitoring, and exemplary hard work and dedication towards work and the associated livelihood. Video conferencing has helped. The water cooler talks have been replaced with virtual settings. There have been numerous talk sessions and video conferences for the last three months. The calls have been both formal settings to discuss work and informal off work conversations. This has been a great way of conversing with people and knowing how they are doing in these heightened state of anxiety due to pandemic & offering help and support and solace in any way possible. Some of the continued efforts by the different group which requires mention are given below :-
SPL gives a smarTian an opportunity to explore, interact and engage with all other fellow smarTian and emphasise upon the fitness mantra of smartData which is #WPL3. After 2 years #SPL starting again with the auction of players held at Mohali.5 teams owners have made the bid for the talented players to play.
Read more
SPL has a series of #smarTians feelings,passion and love for Cricket.Fitness, celebrations, learning, passion, team efforts- all in one place. With the great zeal and enthusiasm, SPL Season-11 started at Nagpur branch.Three teams one winner of the most awaited tournament of the year.
Read more
With the objective of keeping work life balance for our smarTians , smartLeagues have been designed to #PauseForFun. smartData Premier League (SPL) gives chance to smarTians to showcase their passion for cricket,playing on the ground in a big tournament standing on a pitch, wearing a jersey with their names on. #SPL starting again with the auction of players held at Nagpur.
Read more
Our strength comes from our delighted workforce. We work, learn, and play, but most importantly, we celebrate every happy moment as one large family. HR team members has got bonus and appraised. As a token of Gratitude for appreciating their efforts and hard work, the Human Resource (HR) group hosted a thank you party.
Read more
The delivery conclave's purpose was to focus on deliveries, analyse the team's performance against commitments, customer-focused metrics, quality, lead time, and service classes, and develop a culture of continuous improvement. The purpose of these retrospective meetings is to bring your team together to solve problems and find areas where your process can be improved.
Read more
Operational meetings drives the organization’s work momentum. To drive the strategic execution of operations across all facilities, Operations conclave held to discuss green ways of cost management with emphasis on asset light strategy for efficient time management. Emphasizing asset light strategy to move fixed expenses to variable costs, improve agility and support a resource shift.
Read more
Employees are highly influenced and motivated by workplace culture. Our ecstatic work-force is our strength. We work, we learn & we play, and above all we celebrate each moment of happiness as a one big family. As a token of Gratitude for appreciating their efforts & hard work, the business development group threw a Thank You party.
Read more
"Focusing on our 3R ideology of Right Talent, Technique and Right Mindset, HR Conclave held at Mohali headquarterby collaborating various HR Practices across the branch by using right tools to bring right talent to achieve business goals. Big Collaboration in providing the seamless experience with Right Environment to our employees resulting in effective CustomerExperience "
Read more
Meetings have always been the most powerful tool in creating a strong and healthy business along with a roadmap of upcoming strategic implementations. Our first Basecamp2020 meet of all global ambassadors focused on making decisions that keep reality aligned with the strategy, and the strategy relevant to the day-to-day reality. Big Collaboration across all level.
Read more
We designed and implemented a middleware platform that standardizes communication between multiple Electronic Health Record (EHR) systems and a healthcare payment platform. By abstracting vendor-specific logic into a unified integration layer, the solution provides a single point of connectivity for diverse EHR systems. This architecture simplifies integrations, improves maintainability, enhances scalability, and enables faster onboarding of new healthcare providers while ensuring reliable payment processing and standardized data exchange.
To design and implement an integrated, automated planning and forecasting platform that enhances forecast accuracy, eliminates manual and siloed processes, provides real-time visibility into key business metrics, and enables seamless collaboration across planning, sales, and supply chain teams—empowering the organization to respond pro-actively to market changes and make informed, data-driven decisions across short- and long-term planning cycles.
A web and mobile-based solution designed to modernize workshop and fleet operations, replacing a legacy desktop system. The platform streamlines fleet (trucks/trailers) management, inspections, inventory, job allocation, and reporting. Mobile apps for technicians and inspectors ensure field readiness, while integration with Verizon Connect (mileage tracking), odometer data, and XERO (accounting) supports real-time, accurate, and compliant operations.
The solution improves transparency in maintenance workflows, accountability in technician performance, and accuracy in financial reporting, while providing a scalable base for multi-workshop rollout.
The objective of this project was to transform a fast-growing construction materials supplier into a fully integrated, AI-enabled digital operations platform.
The client was managing bulk orders, warehouse coordination, supplier procurement, and accounting across disconnected systems. This resulted in delayed responses, manual reconciliation, limited stock visibility, and heavy dependency on staff for routine customer queries.
Our goal was to build a unified ERP ecosystem using ZohoOne, fully integrated with MYOB for financial control, while embedding AI Agents to automate customer communication and operational support.
The AI Agents were designed to:
This solution was not only about automation - it was about creating an intelligent operational backbone that improves efficiency, reduces overhead, strengthens financial accuracy, and supports scalable growth.
An AI phone agent for restaurants, designed to automate and enhance customer interactions over the phone. It handles orders, reservations, FAQs, and customer queries while seamlessly integrating with POS systems. With the ability to manage unlimited simultaneous calls, upsell intelligently, and provide real-time analytics, it reduces missed opportunities and improves customer satisfaction.
Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.
