Lockdown brought smarTians face to face with the unknown. The way operations have continued for over 100 days is a testimony to precise planning, continuous monitoring, and exemplary hard work and dedication towards work and the associated livelihood. Video conferencing has helped. The water cooler talks have been replaced with virtual settings. There have been numerous talk sessions and video conferences for the last three months. The calls have been both formal settings to discuss work and informal off work conversations. This has been a great way of conversing with people and knowing how they are doing in these heightened state of anxiety due to pandemic & offering help and support and solace in any way possible. Some of the continued efforts by the different group which requires mention are given below :-
Business travel remains a cornerstone of our customer centric approach, facilitating BigCollaboration, expanding opportunities, and nurturing lasting partnerships. Our CEO and business development representatives continue to embark on successful business trips to the US and beyond, exemplifying our unwavering dedication to delivering the best client services and assistance.
Kick off 2023 with new beginnings and a positive attitude. Employee mixer strengthens the company’s culture and encourages team building. It’s the time to recognize employees for their hard work and pump your team up for the year ahead. Such gatherings are a great way to appreciate the efforts of the team to cover up such a fruitful journey.
A platform client visit comes forward with a lot of opportunities for building networks among the parties. Give an initiative to team members to understand the client's business, imperatives and legal needs. They deliver a strong and unified message to have a clear understanding of the future goals and objectives of the customer meeting.
A new year is the best time for a new beginning and a fresh start. Our 3 office branches started this new year with the wishes of the almighty to let go negative thoughts and have an optimistic approach to life. A great start to achieving great heights and lots of achievements in the workforce.
To create a brand experience, a branch visit is an effective way to streamline the business processes and enhance team collaboration. These visits develop smooth transparency in the work process and help employees engage with new methodologies to be implemented. BigCollaboration across all 3 branches.
Client visits are essential for developing a strong network and providing crucial information about the business and its operations. Such visits bridge the communication gap, create the foundation for the next development phase and give a proper understanding of certain protocols and process better.
Client appreciation for employees adds great value to their work and encourages them to achieve their future goals. smarTians always put their foot forward to deliver quality work with determination and hard work. Positive appreciation from their desired clients boosts their capabilities and enhances their inner abilities.
Outbound training programs are a great initiative by the management to provide employees with a new environment that enables them to rediscover the spark of their minds. To keep every team member engaged with their day-to-day challenges, This is a great initiative to implement the ideas in a real-time scenario.
Our motto is to train our sDirects in a variety of learning styles,not only professionally with indoor trainings but also personally with outdoor activities. Outdoor training plays a vital role to strengthen the skill of every sDirect and gain valuable insights to learn problem solving, decision making and enhancing communication.
Cloud-based, pharmacy inventory reporting and analytics solution, which gives independent owners a competitive advantage by reducing operating costs, increase profitability, and improving care. It provides real-time, detailed visibility into key inventory control and supply chain management. Tracks total on-hand quantities and implements demand-based inventory controls. The objective is to keep track and manage the forecasting of undersupply and oversupply of inventory. It enables pharmacies to manage sales, purchase inventory, stock, inter transfer, returns, shipment, wholesalers and orders.
An AI-native takeoff and intelligent document processing platform for the commercial construction industry that automates material (glass, doors, window) takeoff and hardware extraction from architectural project documents. The solution processes floor plans, elevations, material schedules, specifications, and related drawings to identify, classify, and extract information with high accuracy.
It applies engineering rules to validate extracted data, highlights discrepancies, and enables estimators to review, verify, and export standardized Excel outputs.
The platform significantly reduces manual estimation effort, improves consistency, and accelerates bid preparation while maintaining full traceability back to the source drawings.
Scalable Construction Supply ERP with AI Automation and Financial Integration
The objective of this project was to transform a fast-growing construction materials supplier into a fully integrated, AI-enabled digital operations platform.
The client was managing bulk orders, warehouse coordination, supplier procurement, and accounting across disconnected systems. This resulted in delayed responses, manual reconciliation, limited stock visibility, and heavy dependency on staff for routine customer queries.
Our goal was to build a unified ERP ecosystem using ZohoOne, fully integrated with MYOB for financial control, while embedding AI Agents to automate customer communication and operational support.
The AI Agents were designed to:
Instantly respond to customer queries related to order status, invoices, and delivery timelines
Reduce dependency on manual call handling
Provide 24/7 support without increasing headcount
Assist internal teams with quick data lookup and order insights
Improve response time and customer satisfaction
This solution was not only about automation - it was about creating an intelligent operational backbone that improves efficiency, reduces overhead, strengthens financial accuracy, and supports scalable growth.
An AI phone agent for restaurants, designed to automate and enhance customer interactions over the phone. It handles orders, reservations, FAQs, and customer queries while seamlessly integrating with POS systems. With the ability to manage unlimited simultaneous calls, upsell intelligently, and provide real-time analytics, it reduces missed opportunities and improves customer satisfaction.
Marketing automation platform for multiple businesses (restaurants/dentist/ retail & hotels) to create marketing campaigns (email & text) and providing an option to track open rate and response rate to determine the success of the campaign. This also provides features for automating scheduled posts to different social media platforms like FB/ twitter etc. In addition to the same, this helps businesses to make automated referrals and reviews request and track progress accordingly.
An enterprise-level fintech & document-driven workflow automation platform. integrated document workflow solutions transform traditional roadblocks like accounts payable processing, document management, forms, and inventory/project management for industries including aged care, mining, retail, and manufacturing. It's an integrated platform allowing companies to plugin within other third-party platforms to handle & transmit data/info/processes etc in a secure & efficient manner.