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smart smarTians

Lockdown brought smarTians face to face with the unknown. The way operations have continued for over 100 days is a testimony to precise planning, continuous monitoring, and exemplary hard work and dedication towards work and the associated livelihood. Video conferencing has helped. The water cooler talks have been replaced with virtual settings. There have been numerous talk sessions and video conferences for the last three months. The calls have been both formal settings to discuss work and informal off work conversations. This has been a great way of conversing with people and knowing how they are doing in these heightened state of anxiety due to pandemic & offering help and support and solace in any way possible. Some of the continued efforts by the different group which requires mention are given below :-

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Chairman Mixer at Mohali

Successful leaders get to know their employees and find different ways to support them for enhanced productivity. Effective communication is important to engage employees with new strategies and approaches. Such interactions with the seniors will help to make effective decisions and adopt the best learning skills.

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Chairman Visit

On-site visits allow leaders to interact with people face to face, build relationships, and collaborate in real time. Mr. Sanjai Tiwari, our chairman, and Pradeep Gupta have paid a visit to headquarters.  These visits not only increases collaboration and interactivity but also enhance communication between employees and senior management.

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Session on Attraction & Distraction at workplace

Workplace distractions are a big obstacle for employees that affects work productivity. This loses interest in work and consumes a lot of time on a single task. Such sessions will reenergize employees to schedule their time for work in advance. Setting a priority plays an effective role to complete tasks and stay focused.

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Welcoming sDirect Batch 2023

Site visits are an occasion to showcase defining features of their programmes and discuss the challenges related to program implementation. An amazing experience to visit our new office building KTower with our senior managment to explore the . Such visits allow an authentic and accurate experience to come together and involve in the processes.

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Site Visit to New office building KTower

Site visits are an occasion to showcase defining features of their programmes and discuss the challenges related to program implementation. An amazing experience to visit our new office building KTower with our senior management Such visits allow an authentic and accurate experience to come together and involve in the processes.

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Lohri & Makkar Sankranti Celebation

The main intent to celebrate this festival is to welcome the spring season and the new harvest. Our smartData team welcomed this day with great affection and joy. This is the time of celebration and thanksgiving the end of the winter season. May this festive season fill your home with happiness and prosperity.

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HR Induction

Starting a new job can be a stressful experience and new employees need help to settle in. The HR induction in our Nagpur branch welcome newly recruited employees and supports them to adjust to their new roles and working environment.

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Nagpur Branch Visit

Branch visit provides opportunities for learning through exposure to diverse working methods. Such visits enable the team members to build strong connections and brainstorm in real-time. It is an effective way to experience a corporate atmosphere and have an exclusive conversation with leaders.

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Happy Moments

Happy Moments are the reason for bringing joy and adding light of hope in our life. We always love to share the precious and lovely moments of every employee to make them feel part of the organization. A great initiative to make their special moments feel even bigger and create fruitful memories.

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Recent Portfolio Projects

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Sonic Voice  Restaurant Calling Agent

Sonic Voice Restaurant Calling Agent

An AI phone agent for restaurants, designed to automate and enhance customer interactions over the phone. It handles orders, reservations, FAQs, and customer queries while seamlessly integrating with POS systems. With the ability to manage unlimited simultaneous calls, upsell intelligently, and provide real-time analytics, it reduces missed opportunities and improves customer satisfaction.

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Customer Support Performance tool

Customer Support Performance tool

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

 

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HiveRobots

HiveRobots

HiveRobot is a SaaS-based platform revolutionizing the cleaning industry by providing automated, subscription-based cleaning solutions for offices, floors, and commercial spaces. Clients subscribe to the service and cleaning robots are assigned to handle routine cleaning tasks, ensuring consistent quality and reliable results every day.
 

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Care Connect Operations

Care Connect Operations

Care Connect is a 24/7 telecare alarm response service for elderly clients in Jersey, Channel Islands. Their existing system routed SOS alerts through a four-hop chain — pendant → SMS → relay → webhook with no monitoring at any stage. A device went offline undetected, leaving a client without emergency cover.

smartData built a purpose-built Operations Dashboard that connects EV12 pendants directly, surfaces SOS, device-offline, and low-battery alerts in real time, and embeds full client context address, medical conditions, emergency contacts on every alert.

The platform replaces Microsoft Power Apps as the client management tool, giving operations staff a single workspace for the entire monitoring workflow. Built on ASP.NET Core with Blazor, MQTT, and WebSocket infrastructure, the MVP delivers eleven functional modules across a 10-week timeline.

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Workers Quoting and insurance submission Platform

Workers Quoting and insurance submission Platform

The software is an online quoting and submission system. It works like amazon for insurance. It solves the problem of long waiting time for work completion in insurance industry and gets policy numbers out in few minutes. The product lines include contractor general liability, workers’ compensation, business owner’s policy & small business insurance, inland marine, builders risk, excess, commercial auto and contract bonds.

The platform is a managing general agent/ broker for commercial insurance. The software allows filling application online and sends application to underwriter to write policy and process submission after checking the consistency of information in application.

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Milk Chocolate

Milk Chocolate

Prospective property buyers often face delays in identifying suitable suburbs and properties, limited visibility into where they stand in the buying journey, and fragmented coordination between buyer's agents, support teams, and external parties such as conveyancers and inspectors. The client required enhancements to streamline client onboarding, automate workflow tracking across the buying process, and improve real-time communication across all stakeholders.
smartData enhanced the existing Milk Chocolate Property platform by optimizing the client and agent-facing Own™ portal with automated notifications, improved Game Plan™ workflows, AI-assisted suburb and property matching, and upgraded UX for registration, recommendations, and milestone tracking from exchange through settlement. The solution introduces structured client preference reuse, simplified onboarding, intelligent agent assignment tracking, and AI-assisted decision support to help clients evaluate suburb and property recommendations.
As a result, the platform improves operational efficiency, reduces lead-to-purchase turnaround time, enhances client engagement through proactive communication, and establishes a scalable foundation for future AI-driven property personalization and automated transaction coordination.

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