Lockdown brought smarTians face to face with the unknown. The way operations have continued for over 100 days is a testimony to precise planning, continuous monitoring, and exemplary hard work and dedication towards work and the associated livelihood. Video conferencing has helped. The water cooler talks have been replaced with virtual settings. There have been numerous talk sessions and video conferences for the last three months. The calls have been both formal settings to discuss work and informal off work conversations. This has been a great way of conversing with people and knowing how they are doing in these heightened state of anxiety due to pandemic & offering help and support and solace in any way possible. Some of the continued efforts by the different group which requires mention are given below :-
Giving back to the community can sometimes entail bringing people together and working toward a common goal. Prasanchetas NGO is working for the empowerment of the girls,women & children through education, literacy & awareness . Our strong CSR initiatives to help their campaigns as always, resulted in monetary contribution to make the society a better place to live for all.
Onsite client meetings and physical connects help in active communication. Strong relationships with your customers, lead to loyal clients, positive word of mouth, and increased sales. Positive CX influences their decisions.With a focus on extending collaboration, helping expand client business and seeking new verticals, our representative marked another successful business trip to Australia.
Despite the digital era, frequent travels to meet our customers have above and beyond advantages. In order to offer the greatest customer help and services, our business consultants are constantly on the move. Our representative concluded another fruitful business trip to United States with a focus on enhancing collaboration, assisting clients in growing their businesses, and looking for new verticals.
We ensure CustomerCentricity through overseas travels. Following a successful tour to the UK, our CEO Mr. Ajay Tewari led a session on sharing the current needs of the industry and client demands as a result of post-pandemic ever-evolving technologies. Deep dive session on industry needs to improve competencies, and skills of smarTians to enhance the overall customer experience .
smartData recruits fresh engineering grads and postgrads to work as industry interns. This year’s new sDirect 2022 batch is no less than one possessing exceptional talent in them aspiring to be our next generation ambassadors. We welcome you all on joining our team at headquarters Mohali.
The long awaited SPL-13 party was organised to celebrate the successful completion of the event after a long pause of 2 years. After 43 days of arduous competition among the 5 teams where sD Royals scaled being the best of all; To thanks all the SPL team participants and organizing committee, a lavish bash was organized where smarTians had fun and danced to their hearts out.
High levels of employee engagement promote retention of talent, foster employee loyalty. A culture that encourages wellness among employees helps job satisfaction, reduce stress & enhance productivity.“Table Tennis Tournament” held at Dehradun branch. A month long table tennis tournament where the champions were honored with trophies.
Our way of celebrating Independence day comes with a motive of fitness, healthy living & creating awareness among the youth. 5Km Walkathon conducted by smarTians of Nagpur branch.75 Km trek from Dubri Goan near Maldevta initiated by our CEO with fellow smarTians Dehradun to – Surkanda Mata Mandir via Kaddukhal. Tiranga bike rally of 75Km from Shivalik Tower to K Tower.
High levels of employee engagement promote retention of talent, foster customer loyalty & improve organizational performance. Ramp walk competition has been organized for smarTians to showcase their internal talent and passion. Such activities enhances the team spirit and helps in maintain the work life balance. smarTians participated with zeal and enthusiasm in freedom week celebration activities.
The objective of the application provides the best customer experience with the best price for delivery. Customers have control to choose carriers based on the price shared by them.
It is an online platform acting as a medium between the customers having load requests and are searching for carriers service providers with the best possible deal for them in order to complete the shipment consignments.
A mobile app that helps healthcare providers in after-hour calls with patients and a dashboard that displays transcription and shows extracted entity keywords.
Homecare mobile app for caregivers to offers electronic visit verification and care plan adherence tracking and reporting through a variety of documentation methods. The majority of compliance tracking happens through telephony, but mobile reporting is a growing report method as the CURES ACT mandates that the location of the services has to be verified.
This project is primarily to build/update an app for accessing visits/timecards completed by agency employees out in the field using our system. This app would be used for viewing dashboards (current, recent activities, and alerts). There is also, an in-app message sending module, where the User will be able to send messages to the Client as well as to Employees.
It is an entertainment and social networking site where you can connect with other professionals and build your career.
The system has been developed for a registry clearinghouse to collect clinical data from MIPS eligible clinicians (both individuals and groups) and submits it to CMS on their behalf for purposes of MIPS. Then pre-audits submitted data during the performance year and provides reports and notifications pro-actively to improve the MIPS score community.
This application after collecting QRDA data (after parsing of QRDA files) provides accurate, timely, and actionable performance data to clinicians/groups and other stakeholders.
This application has the ability to submit data for "Quality", "Improvement Activities" and "Promoting Interchangeability" data to CMS using API.
An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics.
