Lockdown brought smarTians face to face with the unknown. The way operations have continued for over 100 days is a testimony to precise planning, continuous monitoring, and exemplary hard work and dedication towards work and the associated livelihood. Video conferencing has helped. The water cooler talks have been replaced with virtual settings. There have been numerous talk sessions and video conferences for the last three months. The calls have been both formal settings to discuss work and informal off work conversations. This has been a great way of conversing with people and knowing how they are doing in these heightened state of anxiety due to pandemic & offering help and support and solace in any way possible. Some of the continued efforts by the different group which requires mention are given below :-
Effective project management is essential for the success of any project, regardless of its size. To further enhance project management skills, sessions was organized at smartData, focused on various aspects, including risk assessment, communication strategies, and project planning. By leveraging knowledge in these areas, our teams are better equipped to navigate challenges, ensure seamless execution, and deliver successful outcomes.
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Inter-branch visits provide an excellent opportunity to foster connections, build bridges, and exchange valuable knowledge and expertise between departments. These visits facilitate the sharing of best practices, innovative ideas, and unique perspectives. By breaking down silos and promoting collaboration, organizations can harness the collective intelligence and experience of their teams, leading to enhanced problem-solving work environment.
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The Dehradun smarTians experienced an incredible day of growth and inspiration through a collaborative event organized with Prasanchetas Foundation. The event featured thought-provoking activities that encouraged them to explore new perspectives and deepen connections with one another. This event fostered personal and professional development, creating a positive and enriching experience for the participants.
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Inter-branch visits play a crucial role in fostering improved communication, knowledge sharing, and expertise exchange. Recently, leaders from Mohali visited our Nagpur branch to optimize workflows and share best practices and processes. This collaborative effort enhances efficiency, promotes cross-branch learning, and facilitates the implementation of proven strategies, benefiting both branches and contributing to the overall growth of the organization.
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The Pitch Hitters team delivered a stunning performance, emerging as the champions of the SPL cricket tournament season 12 at smartData Nagpur. Their remarkable achievement not only showcased their sporting skills but also highlighted the importance of team spiritThis tournament fostered a healthy competitive spirit, promoted physical activity, and contributed to the overall well-being of our employees.
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Baisakhi celebration at Mohali was an absolute blast, filled with joy and festivities. From donning traditional attire to dancing to vibrant bhangra beats, our smarTians had a great time. Taking a break from work, these moments of fun and camaraderie strengthen our team spirit and bring a refreshing energy to the workplace.
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The importance of training is to empower our smarTians with the tools and knowledge needed to deliver exceptional customer experiences. On-floor training sessions focusing on the latest advancements in the Healthcare IT industry are conducted, enabling our team to stay updated and leverage knowledge effectively. This commitment to continuous learning enhances our expertise and ensures superior service delivery.
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Inter-branch visits serve as a catalyst for improved communication, knowledge sharing, and expertise exchange. Recently, leaders from the Dehradun branch visited the Mohali branch to optimize workflows and share best practices and processes. This collaborative effort enhances efficiency, promotes cross-branch learning, and fosters a culture of continuous improvement, benefiting the organization as a whole.
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Our smarTians' well-being is of utmost importance to us. To prioritize their health, we have invested in various initiatives. Recently, a dedicated physiotherapy session was conducted, focusing on improving back and neck mobility. This effort promotes a healthy lifestyle, supports our employees' physical well-being, and underscores our commitment to their overall health and happiness.
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A web and mobile-based solution designed to modernize workshop and fleet operations, replacing a legacy desktop system. The platform streamlines fleet (trucks/trailers) management, inspections, inventory, job allocation, and reporting. Mobile apps for technicians and inspectors ensure field readiness, while integration with Verizon Connect (mileage tracking), odometer data, and XERO (accounting) supports real-time, accurate, and compliant operations.
The solution improves transparency in maintenance workflows, accountability in technician performance, and accuracy in financial reporting, while providing a scalable base for multi-workshop rollout.
Prospective property buyers often face delays in identifying suitable suburbs and properties, limited visibility into where they stand in the buying journey, and fragmented coordination between buyer's agents, support teams, and external parties such as conveyancers and inspectors. The client required enhancements to streamline client onboarding, automate workflow tracking across the buying process, and improve real-time communication across all stakeholders.
smartData enhanced the existing Milk Chocolate Property platform by optimizing the client and agent-facing Own™ portal with automated notifications, improved Game Plan™ workflows, AI-assisted suburb and property matching, and upgraded UX for registration, recommendations, and milestone tracking from exchange through settlement. The solution introduces structured client preference reuse, simplified onboarding, intelligent agent assignment tracking, and AI-assisted decision support to help clients evaluate suburb and property recommendations.
As a result, the platform improves operational efficiency, reduces lead-to-purchase turnaround time, enhances client engagement through proactive communication, and establishes a scalable foundation for future AI-driven property personalization and automated transaction coordination.
Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.
An AI phone agent for restaurants, designed to automate and enhance customer interactions over the phone. It handles orders, reservations, FAQs, and customer queries while seamlessly integrating with POS systems. With the ability to manage unlimited simultaneous calls, upsell intelligently, and provide real-time analytics, it reduces missed opportunities and improves customer satisfaction.
The objective of this project was to transform a fast-growing construction materials supplier into a fully integrated, AI-enabled digital operations platform.
The client was managing bulk orders, warehouse coordination, supplier procurement, and accounting across disconnected systems. This resulted in delayed responses, manual reconciliation, limited stock visibility, and heavy dependency on staff for routine customer queries.
Our goal was to build a unified ERP ecosystem using ZohoOne, fully integrated with MYOB for financial control, while embedding AI Agents to automate customer communication and operational support.
The AI Agents were designed to:
This solution was not only about automation - it was about creating an intelligent operational backbone that improves efficiency, reduces overhead, strengthens financial accuracy, and supports scalable growth.
An enterprise-level fintech & document-driven workflow automation platform. integrated document workflow solutions transform traditional roadblocks like accounts payable processing, document management, forms, and inventory/project management for industries including aged care, mining, retail, and manufacturing. It's an integrated platform allowing companies to plugin within other third-party platforms to handle & transmit data/info/processes etc in a secure & efficient manner.
