Lockdown brought smarTians face to face with the unknown. The way operations have continued for over 100 days is a testimony to precise planning, continuous monitoring, and exemplary hard work and dedication towards work and the associated livelihood. Video conferencing has helped. The water cooler talks have been replaced with virtual settings. There have been numerous talk sessions and video conferences for the last three months. The calls have been both formal settings to discuss work and informal off work conversations. This has been a great way of conversing with people and knowing how they are doing in these heightened state of anxiety due to pandemic & offering help and support and solace in any way possible. Some of the continued efforts by the different group which requires mention are given below :-
The blood donation camp at smartData Dehradun saw smarTians coming together with remarkable enthusiasm. Their active participation made the event a resounding success, highlighting their selfless dedication to saving lives and giving back to the community. The power of compassion and unity shone brightly, leaving a lasting impact on all involved.
Trekking is a holistic activity that offers physical, mental, and emotional benefits while fostering a deeper connection with nature. smarTians achieved success in conquering the challenging Jalsu Pass Trek, reaching 4100m. Their determination and teamwork under the guidance of our visionary CEO showcased the significance of employee fitness, fostering a healthier and more motivated workforce.
The exceptional performances and hard work of our Nagpur branch smarTian was recognized and rewarded with bonuses by the client themselves. This appreciation not only boosts their morale but also amplifies their inner abilities, driving them to further excel and contribute to their professional growth and the success of our organization.
We understand the importance of recognizing and celebrating the special moments in the lives of our #smarTians. These celebrations not only make them feel appreciated and valued but also foster a positive and inclusive work environment. We strengthen the bond within our organization and create a culture that values and supports our team members.
In the dynamic realm of healthcare, staying updated on the latest products and technologies is crucial. To ensure our smarTians remain ahead of the game, we have initiated a targeted training series. This initiative empowers our team with the knowledge to adapt, innovate, and leverage emerging trends, ultimately enhancing our ability to deliver exceptional healthcare solutions.
During the Dehradun branch visit, our VP operations and fellow smarTians paid tribute to our nation's heroes by embarking on a trek to the Khalanga WAR Memorial. This physically demanding but emotionally rewarding experience not only strengthened our team's bond but also served as a CFG initiative towards employee fitness.
smarTians attended HIMSS, a renowned healthcare technology conference in US. This invaluable opportunity allowed us to connect with industry experts, explore cutting-edge solutions, and contribute to the advancement of healthcare innovation. Our presence at HIMSS reinforces our dedication to transforming healthcare through technology.
smarTians participate in relevant business conferences hosted nationally and globally. Under the leadership of our CEO , #smarTians attended MWC, a prominent tech event. Their presence showcased our commitment to innovation, networking, and industry trends. By engaging with global leaders and exploring emerging technologies, we reinforce our position as a forward-thinking company, driving growth and staying ahead of the curve.
Happy employees are more likely to be productive and engaged in their work. To promote happiness and well-being among our team, we hosted a lively session on the World Day for SafetyAndHealthAtWork. This session aimed to empower our team members to take charge of their own happiness by making positive changes in their lives.
An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics.
AI Powered Outbound Call Agent Outbound Engagement Automation
An AI-powered outbound engagement platform that automates voice calls, follow-ups, and data syncing for recruitment agencies, service providers, and customer support teams. It integrates seamlessly with CRMs, calendars, and telephony systems to handle high-volume call campaigns using intelligent voice agents. The system uses natural voice synthesis, sentiment detection, and real-time syncing to streamline outreach, reduce manual workload, and increase engagement.
Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.
An AI phone agent for restaurants, designed to automate and enhance customer interactions over the phone. It handles orders, reservations, FAQs, and customer queries while seamlessly integrating with POS systems. With the ability to manage unlimited simultaneous calls, upsell intelligently, and provide real-time analytics, it reduces missed opportunities and improves customer satisfaction.
Scalable Construction Supply ERP with AI Automation and Financial Integration
The objective of this project was to transform a fast-growing construction materials supplier into a fully integrated, AI-enabled digital operations platform.
The client was managing bulk orders, warehouse coordination, supplier procurement, and accounting across disconnected systems. This resulted in delayed responses, manual reconciliation, limited stock visibility, and heavy dependency on staff for routine customer queries.
Our goal was to build a unified ERP ecosystem using ZohoOne, fully integrated with MYOB for financial control, while embedding AI Agents to automate customer communication and operational support.
The AI Agents were designed to:
Instantly respond to customer queries related to order status, invoices, and delivery timelines
Reduce dependency on manual call handling
Provide 24/7 support without increasing headcount
Assist internal teams with quick data lookup and order insights
Improve response time and customer satisfaction
This solution was not only about automation - it was about creating an intelligent operational backbone that improves efficiency, reduces overhead, strengthens financial accuracy, and supports scalable growth.
To design and implement an integrated, automated planning and forecasting platform that enhances forecast accuracy, eliminates manual and siloed processes, provides real-time visibility into key business metrics, and enables seamless collaboration across planning, sales, and supply chain teams—empowering the organization to respond pro-actively to market changes and make informed, data-driven decisions across short- and long-term planning cycles.