Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Aviation Marketing Website

Aviation Marketing Website

This is digital marketing agency where they targets the aviation industry. The task was to create the new marketing website for them and fix the issues.

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Virtual Expo Health Dimesions

Virtual Expo Health Dimesions

Conferences play an important part in most industries. The objective of the Virtual expo platform is to host educational health fairs and seminars virtually. Hosting multiple events at the same time, create event websites, manage sponsors, exhibitors, speakers for each event, create virtual booths and get insights on attendees are some of the major benefits. However, the backbone of the platform is a streaming service functionality that would be used for both streamings of recorded videos as well as real-time video chats and sessions for virtual events.

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Supplement management and adherence

Supplement management and adherence

The platform provides the ability to the user to search and browse supplements, health conditions, articles/blogs and create their personalized supplements schedule that allows the user to view, log and maintain a healthy plan. The proposed solution also provides users to create their own supplements and add them to their schedule.
The Admin has an option to add this complex supplement to the system. As soon as the user searches for a supplement or health condition on the platform, a relevant blog or article linked to it will be displayed. The article will be used to provide more insight regarding that supplement or condition.

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Cloud based Platform for Employee Benefits

Cloud based Platform for Employee Benefits

It is a centralized cloud-based platform accessible to multiple employee benefits organizations who offer their services to many employers/partners/employees through the cloud-based apps. The system facilitates a secured single point of access to all other service providers’ apps through SSO. The employers/ partners/ employees can visit the common platform and choose the right services from the multiple providers in-housed under CBS by subscribing/ renewing the suitable plans offered. 

Single sign-on implemented using secured MINI ORANGE BASED SSO, SAML 2.0 Connect based SSO integration to have a single point of authentication to all the in-housed providers' apps. Claim/role-based access to users.

3rd party integration is being done with various platforms, some of them are listed below:

  • Alegeus
  • bSwift
  • CobraPoint
  • Salesforce
  • TPA Stream
  • Employee Navigator

 

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BuildrOps – Construction Project Management

BuildrOps – Construction Project Management

The project aims to create a SaaS-based platform for multiple construction companies, enhancing project management and collaboration. Key features will include project scheduling, task assignments, performance monitoring, and real-time status tracking with notifications. The platform will support quality control inspections, ensure payments are released only upon completion of specific construction stages, and provide a document management system. Additionally, it will feature a holiday rule engine, accounting management tools, and visual scheduling options like Gantt and calendar views. Ultimately, this platform will streamline operations and improve communication among construction stakeholders.

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Music Mixing App

Music Mixing App

Music mixing app for users. With a few taps, you can download a song, replace drums, add a bass line, use effects, even swap out vocals and add your own. When you’re done, share with friends on social networks & let them remix your track.

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What our clients says about smartData

Kawasaki

Kawasaki Fumitake

CEO and Founder

I came to smartData from Japan with a motive of collaboration and partnership. Team smartData introduced me to a variety of technologies like AI, ML and many more. Since I have...

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Gavin

Gavin Hoult

CEO and Founder

We recently partnered with smartData,for a critical workforce management project. Their progress has been exceptional, exceeding expectations.For any company seeking a reliable and innovative software development partner with deep AI/ML...

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Peter

Peter Murray

CEO and Founder

The team impressed us with their deep understanding of our project, innovative approach, and most importantly, their commitment to our vision of an AI-powered solution for our clients.I highly recommend...

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Justin

Justin Moses

CEO and Founder

I have worked with many developers and agencies in past. we have a very complicated mobile development application. But, working with smart data from last 4 months i realized that...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.