An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

A staffing agency required a web-based platform to streamline candidate profile generation with a professional, branded layout. The goal was to simplify the process of inputting candidate details, resume parsing, talent scoring, and PDF generation. This tool needed to ensure consistency, branding compliance, and efficiency in preparing candidate profiles for client distribution.

This system was designed to:

• Automate candidate data entry and resume parsing.
• Provide a structured scoring system for assessing candidates.
• Allow recruiters to add insights based on predefined templates.
• Enable profile editing, secure storage, and PDF export with agency branding.
• Ensure a mobile-responsive and user-friendly experience.

This solution delivers an?all-in-one SaaS platform?enabling Minnesota home healthcare agencies to manage?client care, EVV compliance, caregiver compensation, and Medicaid claim submission?from a single multi-tenant system. 

The MVP integrates: 

• EHR Lite?for clients and caregivers 

• Scheduling & Authorization management 

• EVV tracking with HHAeXchange sync 

• Billing & RCM via Waystar 

• AI-assisted data validation?to prevent claim denials 

The system enables agencies to reduce operational cost, eliminate manual file handoffs, and ensure seamless compliance with?Minnesota DHS 245D requirements.