Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Email Marketing Automation Tool (Chrome Extension)

Email Marketing Automation Tool (Chrome Extension)

An email automation tool for tracking, scheduling and reminding emails and campaigns with predefined templates. It engages more customers and scheduling one-click meetings, added to their calendars, email tracking tool, email sequences and salesforce integration.

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Better Discussions

Better Discussions

Better Discussion is a professional & personal community platform through which users are interacting with their colleagues, family& friends, like minded users etc. to have discussions to drive certain results. With goal of building communities, Better Discussions is providing all required online tools to give personalized & interactive user behaviour.

Apart from social & community advantages, Better Discussion is providing B2C platform as well through which users can search for different businesses/sellers from whom they can purchase required items to plan their events, meetings, outings etc. Merging social, community & e-commerce aspects are differentiative factor for this system.

Key Features:

- Communty builder tools

- Interactive communication

- Building groups

- Event, meeting, outings etc planning

- Decission making and further planning

- Multi-store for buying/seeling items

and others

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Payment Platform & Loyalty Programs

Payment Platform & Loyalty Programs

The platform provides a variety of payment solutions for businesses, colleges, universities, hotels, hospitals and many other industries. The PCI compliant payment gateway is being used by merchants for transaction processing. The platform also offer mobile ordering solutions to merchants. As part of value-added transaction processing - merchants can setup loyalty and rewards programs, as well as they, can offer stored value cards to their customers. 

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Video shootout application

Video shootout application

Platform where fans can book personalized video shootouts from their favorite celebrities, athletes, or influencers.

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Pool Management Workflow

Pool Management Workflow

A cloud-based platform developed for Aquatic management companies helping to manage their staff (lifeguards) work activities and their clients. This helps companies to save money in areas like payroll, scheduling, facility maintenance, lifeguard certifications and improvise performance of the lifeguards. 

Real-time dashboard for clients to review work status/ duties of all lifeguards, any incidents reported by them, contract with the companies along with any additional service request to them. 

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Wholesale Directory

Wholesale Directory

Europe's largest B2B portal in which a user can browse information for wholesale distributors, trade suppliers and importers in the UK. It fulfills the growing need for reliable and readily available information on the legitimate UK and international wholesalers, distributors, drop shippers, importers, exporters, manufacturers, and agents, as well as their products and latest offers.

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What our clients says about smartData

Kawasaki

Kawasaki Fumitake

CEO and Founder
Christopher

Christopher Bradford

CEO and Founder
Bryan

Bryan Steele

CEO and Founder
Gavin

Gavin Hoult

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.